Refund & Cancellation Policy

Refund & Cancellation Policy | Agni Shiksha AGNI SHIKSHA

Refund & Cancellation Policy

Last Updated: 23 September 2026

This Refund & Cancellation Policy ("Policy") applies to purchases made through Agni Shiksha, an educational technology platform operated by Qureskill Private Limited.

By purchasing any test series, mock test, subscription, course, study material, or other paid digital service from Agni Shiksha, you acknowledge and agree to this Policy.

1. Digital Products and Services

Agni Shiksha primarily provides digital educational products and services, including:

Competitive examination test series
Mock tests
Previous Year Questions (PYQs)
Practice tests
Online examination simulations
Courses and study materials
Performance reports and analytics
AI-powered educational features
Other digital educational products or subscriptions

Because these products are delivered digitally, access may begin immediately after successful payment.

2. Cancellation Policy

A purchase may generally be cancelled only before access to the purchased digital product or service has been activated or substantially used.

Once a user has accessed, attempted, started, downloaded where permitted, or otherwise used a digital product, cancellation may not be available.

For subscription-based services, users may request cancellation of future renewals where such functionality is available. Cancellation of a subscription does not automatically result in a refund for the already-paid subscription period.

3. Refund Eligibility

A. Duplicate Payment

If the same transaction is successfully charged more than once for the same product due to a technical or payment-processing issue, the duplicate amount may be eligible for a refund after verification.

B. Failed Payment With Successful Debit

If money has been deducted from your bank account or payment method but the Agni Shiksha purchase was not successfully activated, the transaction may be investigated.

If the payment is subsequently confirmed as failed or unsuccessful, the amount may be refunded or reversed according to the payment gateway's settlement process.

C. Technical Access Issues

If you have successfully purchased a product but are unable to access it because of a verified technical issue attributable to Agni Shiksha, you should contact support.

We may attempt to restore access before considering a refund.

D. Unauthorized Transaction

If you believe a transaction was made without your authorization, you should contact us as soon as possible and provide the relevant transaction details.

We may investigate the transaction and request reasonable information necessary to verify the claim.

4. Non-Refundable Circumstances

Except where required by applicable law or expressly approved by Agni Shiksha, refunds may not be provided solely because:

You changed your mind after purchasing a product.
You did not use the purchased test series or course.
You did not achieve the expected examination score or rank.
You did not qualify for an examination.
You did not like the difficulty level of a test.
You found the test series unsuitable after using it.
You purchased the wrong examination or category.
You forgot to use your purchased subscription before its expiry.
You failed to attend or complete a scheduled test.
You purchased a product without checking its syllabus, validity, features, or eligibility.
You shared your account with another person.
Your account was suspended or terminated because of a violation of Agni Shiksha's Terms & Conditions.
You attempted to obtain, copy, distribute, or misuse protected educational content.

5. Promotional Offers and Discounted Products

Products purchased using promotional discounts, coupons, special offers, promotional credits, or limited-time campaigns may be subject to additional refund restrictions.

Any specific refund condition communicated with a promotional offer will apply to that purchase.

6. Refund Request Procedure

To request a refund, contact Agni Shiksha support using the official support email or contact channel provided on the website.

Please provide:

Registered name
Registered email address or mobile number
Order or Transaction ID
Name of the purchased product
Date of purchase
Amount paid
Reason for the refund request
Relevant screenshots or payment information, where applicable

Providing accurate transaction information helps us process the request more efficiently.

7. Refund Review

Every refund request may be reviewed individually.

Agni Shiksha may verify:

Payment status
Order status
Product activation
Test attempts
Account activity
Access logs
Technical issues
Payment gateway records
Other information reasonably necessary to determine the validity of the request

Submission of a refund request does not automatically guarantee approval.

8. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate payment mechanism supported by the payment provider.

The time required for the refunded amount to appear in your account may depend on:

Payment gateway processing
Bank processing
Card issuer
UPI provider
Other financial institutions involved in the transaction

Agni Shiksha does not control the processing time of external banks or payment providers after a refund has been initiated.

9. Partial Refunds

Where appropriate and legally permissible, Agni Shiksha may consider a partial refund depending on the circumstances of the case and the extent to which the purchased digital service has already been used.

A partial refund is not guaranteed and will be determined on a case-by-case basis.

10. Subscription Cancellation

If Agni Shiksha offers recurring subscriptions, users may cancel future renewals through the available account or subscription-management mechanism.

Unless otherwise stated at the time of purchase:

Cancellation stops future renewal.
Cancellation does not automatically refund the current subscription period.
Access may continue until the end of the already-paid subscription period.
Promotional subscription terms may contain additional conditions.

11. Chargebacks and Payment Disputes

Before initiating a payment chargeback or dispute with a bank, card issuer, UPI provider, or payment service, users are encouraged to contact Agni Shiksha support so that we can investigate and resolve the issue.

Nothing in this section limits any rights available to consumers under applicable law.

12. Fraudulent or Abusive Refund Requests

Agni Shiksha reserves the right to investigate suspicious refund activity.

Repeated refund requests, fraudulent claims, payment manipulation, unauthorized access, account sharing, or other abuse of the refund process may result in suspension or termination of the associated account, subject to applicable law.

13. Changes to This Policy

Agni Shiksha may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

The policy applicable to a transaction will be determined in accordance with applicable law and the terms presented to the user at the time of purchase.

14. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights that cannot legally be excluded or restricted by contract, those rights will continue to apply.

15. Contact Us

For refund, cancellation, payment, or transaction-related questions, please contact:

Agni Shiksha
Operated by Qureskill Private Limited

Website: https://agni.shiksha

Support Email: support@agni.shiksha

Registered Address: Prem ngr ganga bridge colony, Bhagalpur, Bihar, 813210

Please include your Order/Transaction ID when contacting support regarding a payment.